STUDENT COMPLAINT CONTACT INFORMATION BY STATE

The University encourages students to pursue written student complaints as close to the source of the issue as possible, such as through the department or school from which the issue arises or through specialized processes already in place to address the concern.

Institutional Complaint Processes

The Report It website describes various types of complaints and links to information on these specialized complaint processes, including policies, forms, and online reporting systems.

If a student is unsure about which office should receive the written student complaint, he or she may contact or submit an online reporting form to the Ombuds for Students.

State Complaint Process for Texas

If a student has exhausted available institutional appeal, complaint, or grievance processes, a complaint may be submitted to the Texas Higher Education Coordinating Board. More information may be found on the THECB website. 

State Complaint Processes for Students in Online Programs 

Baylor University has been approved by the State of Texas to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. This agreement allows students from 49 participating states to file complaints with the State of Texas where Baylor is based, rather than their own state of residence. More information may be found on the THECB website.

The only state that does not participate in SARA is California. If an online student from California has exhausted available institutional appeal, complaint, or grievance processes, a complaint may be submitted to the California Department of Consumer Affairs. More information may be found on the Department of Consumer Affairs website.

Accreditor Complaint Process

If a person wishes to file a complaint against Baylor through the university’s accrediting agency, SACSCOC, that agency’s complaint process and complaint form can be found here. The agency’s policy explains that its intent is to address significant, documented, alleged non-compliance with SACSCOC accreditation standards, policies, or procedures. Complainants are expected to have attempted to resolve the issue through the University’s complaint processes before filing a complaint with SACSCOC.

Contact information to your relevant home state agencies can be found in the list provided below:

ALABAMA

In writing: Alabama Department of Postsecondary Education PO Box 302130
Montgomery, AL 36130‑2130
By phone: 334.293.4500
https://www.accs.cc/

ALASKA

In writing: Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811‑0505
By phone: 800.441.2962
On the Internet: http://acpe.alaska.gov/

ARIZONA

In writing: Arizona State Board for Private Postsecondary Education 1400 W. Washington, Room 260
Phoenix, AZ 85007
By phone: 602.542.5709
On the Internet: https://ppse.az.gov/complaint

ARKANSAS

In writing: Arkansas Department of Higher Education
114 East Capitol
Little Rock, AR 72201‑3818
By phone: 501.371.2000
On the Internet: http://www.adhe.edu/

CALIFORNIA

In writing: Bureau for Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798‑0818
By phone: 888. 370.7589 or 916.431.6959
On the Internet: www.bppe.ca.gov

COLORADO

In writing: Department of Higher Education
Commission on Higher Education 1300 Broadway Rd., Second Floor Denver, CO 80203
By phone: 303.862.3001
On the Internet: http://highered.colorado.gov/

CONNECTICUT

In writing: Connecticut Office of Higher Education 39 Woodland St.
Hartford, CT 06105‑2326
By phone: 860.947.1800
On the Internet: http://www.ctdhe.org/

DELAWARE

In writing: Delaware Department of Education
The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901‑3639
By phone: 302.735.4000
On the Internet: http://www.doe.k12.de.us/

FLORIDA

In writing: Commission for Independent Education
325 W. Gaines St., Suite 1414 Tallahassee, Florida 32399‑0400
By phone: 850.245.0505
On the Internet: http://www.fldoe.org/

GEORGIA

In writing: Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl., Suite 220
Tucker, GA 30084
By phone: 770.414.3300
On the Internet: http://gnpec.org/

HAWAII

In writing: Business Registration
Division of the Hawaii Department of Commerce and Consumer Affairs PO Box 40
Honolulu, HI 96810
By phone: 808.587.4272
On the Internet: http://cca.hawaii.gov/breg/

IDAHO

In writing: Idaho State Board of Education PO Box 83720
Boise, ID 83720‑0037
By phone: 208.334.2270
On the Internet: https://boardofed.idaho.gov/

ILLINOIS

In writing: Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333 Springfield, IL 62701‑1377
By phone: 217.557.7359
On the Internet: www.ibhe.org

INDIANA

In writing: Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St., Suite 670
Indianapolis, IN 46204
By phone: 317.464.4400
On the Internet: http://www.in.gov/bpe/

IOWA

In writing: Iowa College Student Aid Commission
603 E. 12th St., 5th Floor Des Moines, IA 50319
By phone: 515.725.3400
On the Internet: https://www.iowacollegeaid.gov/

KANSAS

Individuals with a complaint about an out‑of‑state school operating in Kansas must complete and submit an online submission form that can be found here: https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
On the Internet: https://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process

KENTUCKY

In writing: Kentucky Council on Postsecondary Education
1024 Capital Center Dr., Suite 320 Frankfort, KY 40601‑8204
By phone: 502.573.1555
On the Internet: http://www.cpe.ky.gov/

LOUISIANA

In writing: State of Louisiana Board of Regents PO Box 3677
Baton Rouge, LA 70821
By phone: 225.342.4253
On the Internet: http://www.regents.la.gov/

MAINE

In writing: Maine State Board of Education (MSBE)
23 State House Station Augusta, ME 04333‑0023
By phone: 207.624.6846
On the Internet: http://www.maine.gov/sbe/

MARYLAND

In writing: Maryland Higher Education Commission (MHEC) 6 N. Liberty St., 10th Floor
Baltimore, MD 21201
By phone: 410.767.3301
On the Internet: https://mhec.maryland.gov/institutions_training/Documents/acadaff/Student%20Complaint%20Process%20‑%20MJK%20Revisions.pdf
Alternative contact:
In writing: Maryland Office of the Attorney General 200 St. Paul Place
Baltimore, MD 21202
By phone: 410.576.6300 or 888. 743.0023; TDD 410.576.6372
On the Internet: www.oag.state.md.us

MASSACHUSETTS

In writing: Massachusetts Board of Higher Education
One Ashburton Place, Suite 1401 Boston, MA 02108‑1696
By phone: 617.994.6950
On the Internet: http://www.mass.edu/

MICHIGAN

In writing: Michigan Department of Education PO Box 30008
Lansing, MI 48909
By phone: 517.373.9235
On the Internet: http://www.michigan.gov/mde

MINNESOTA

In writing: Minnesota Office of Higher Education
1450 Energy Park Dr., Suite 350 St. Paul, MN 55108
By phone: 651.259.3975 or 800.657.3866
On the Internet: https://www.ohe.state.mn.us/

MISSISSIPPI

In writing: Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
By phone: 601.432.6372
On the Internet: http://www.mississippi.edu/mcca/

MISSOURI

In writing: State of Missouri Coordinating Board for Higher Education 205 Jefferson St.
Jefferson City, MO 65101
By phone: 573.751.2361
On the Internet: http://dhe.mo.gov/cbhe/

MONTANA

In writing: Montana Board of Regents
Office of Commissioner of Higher Education ‑ Montana University System 2500 Broadway Street
PO Box 203201
Helena, MT 59620‑3201
By phone: 406.444.6570
On the Internet: http://mus.edu/

NEBRASKA

In writing: Coordinating Commission for Postsecondary Education PO Box 95005
Lincoln, NE 68509‑5005
By phone: 402.471.2847
On the Internet: https://ccpe.nebraska.gov/

NEVADA

In writing: Nevada Commission on Postsecondary Education 3663 E. Sunset Road, Suite 202
Las Vegas, NV 89120
By phone: 702.486.7330

On the Internet: http://www.cpe.state.nv.us/ Site cannot be reached, not clearly listed on Google.

NEW HAMPSHIRE

In writing: New Hampshire Department of Education 101 Pleasant Street
Concord, NH 03301
By phone: 603.271.0257
On the Internet: http://education.nh.gov/

NEW JERSEY

In writing: New Jersey Secretary of Higher Education
20 W. State St.
PO Box 542
Trenton, NJ 08625‑0542
By phone: 609. 292.4310 or 609.984.2709
On the Internet: http://www.state.nj.us/highereducation/

NEW MEXICO

In writing: New Mexico Higher Education Department
2048 Galisteo St.
Santa Fe, NM 87505‑2100
By phone: 505.476.8400
On the Internet: www.hed.state.nm.us

NEW YORK

In writing: New York State Education Department
Office of College & University Evaluation Education Bldg. 5 North Mezzanine, 89 Washington Avenue
Albany, NY 12234
By phone: 518.474.2593
On the Internet: http://www.highered.nysed.gov/

NORTH CAROLINA

In writing: Board of Governors of the University of North Carolina General Administration
910 Raleigh Rd.
Chapel Hill, NC 27515‑2688
By phone: 919.962.4538
On the Internet: http://www.northcarolina.edu/

NORTH DAKOTA

In writing: North Dakota Department of Career and Technical Education State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270 Bismarck, ND 58505‑0610
By phone: unknown
On the Internet: https://www.nd.gov/cte/

OHIO

In writing: Ohio Department of Higher Education 25 South Front Street Columbus, OH 43215
By phone: 614.466.6000
On the Internet: https://www.ohiohighered.org/

OKLAHOMA

In writing: Oklahoma State Regents of Higher Education
655 Research Pkwy, Suite 200 Oklahoma City, OK 73104‑3603
By phone: 405. 225.9100 or 405.225.9142
On the Internet: http://www.okhighered.org/

OREGON

In writing: Oregon Office of Degree Authorization
1500 Valley River Dr., Suite 100
Eugene, OR 97401
By phone: 503.373.0072
On the Internet: http://www.oregonstudentaid.gov/

PENNSYLVANIA

In writing: Pennsylvania Department of Education
333 Market St.
Harrisburg, PA 17126‑0333
By phone: 717.783.6785
On the Internet: http://www.education.pa.gov/

PUERTO RICO

In writing: Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Ed.
PO Box 19900
San Juan, Puerto Rico 00910‑1900
By phone: 787.724.7100 ext. 2022 or ext. 2016 On the Internet: http://www.ce.pr.gov/

RHODE ISLAND

In writing: Rhode Island Office of the Postsecondary Commissioner Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903
By phone: 401.736.1110
On the Internet: https://www.riopc.edu/

SOUTH CAROLINA

In writing: Nonpublic Postsecondary Institution Licensing 1333 Main St., Suite 200
Columbia, SC 29201
By phone: 803.737.3918
On the Internet: https://www.che.sc.gov/

SOUTH DAKOTA

In writing: South Dakota Secretary of State State Capitol
500 E. Capitol Ave, Pierre, SD
By phone: 605.773.3215
On the Internet: https://sdsos.gov

TENNESSEE

In writing: Tennessee Higher Education Commission
Parkway Towers, Suite 1700 404 James Robertson Pkwy Nashville, TN 37243‑0830
By phone: 615.741.3605
On the Internet: https://www.tn.gov/thec/

TEXAS

In writing: Texas Workforce Commission
Career Schools and Colleges‑Rm 226‑T 101 East 15th Street
Austin, TX 78778‑0001
By phone: 1800.558.8321
On the Internet: http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0‑2213‑11E8‑BC500050560100A9
Texas Alternate Contact #1:
In writing Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, TX 78711‑2788
By phone: 512.427.6101
On the Internet: http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4‑C5A3‑4BC6‑9A0DF17F467F4AE9
Texas Alternate Contact #2:
In writing Texas Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711‑2548
On the Internet: https://texasattorneygeneral.gov/consumer/complaintform.pdf

UTAH

In writing: Utah System of Higher Education State Board of Regents 60 South 400 West
Salt Lake City, UT 84101‑1284
By phone: 801.321.7103
On the Internet: http://higheredutah.org/

VERMONT

In writing: Vermont Agency of Education State Board of Education
120 State Street Montpelier, VT 05620‑2501

On the Internet: http://education.vermont.gov/
Vermont Alternate Contact:
In writing: Vermont Attorney General’s Office
109 State Street Montpelier, VT 05609‑1001
By phone: 802.828.3171

VIRGINIA

In writing: Commonwealth of Virginia Council of Higher Education James Monroe Building
101 N. Fourteenth St.
Richmond, VA 23219
By phone: 804.225.2600
On the Internet: http://www.schev.edu/

WASHINGTON

In writing: Washington Student Achievement Council
PO Box 43430
Olympia, WA 98504‑3430
By phone: 360.753.7869 or 360.753.7866
On the Internet: http://www.wsac.wa.gov/

WASHINGTON D.C.

In writing: Government of the District of Columbia Education Licensure Commission 810 1st Street, NE, 2nd Floor
Washington, DC 20002
By phone: 202.724.2065
On the Internet: http://osse.dc.gov/

WEST VIRGINIA

In writing: West Virginia Higher Education Policy Commission 1018 Kanawha Boulevard East, Suite 700
Charleston, WV 25301
By phone: 304.558.2101
On the Internet: http://www.wvhepc.edu/

WISCONSIN

In writing: Wisconsin Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
By phone: 608.266.1996
On the Internet: http://eab.state.wi.us/resources/complaint.asp

WYOMING

In writing: Wyoming Department of Education
Hathaway Bldg., 2nd Floor 2300 Capitol Avenue Cheyenne, WY 82002‑0050
By phone: 307.777.5712
On the Internet: http://edu.wyoming.gov/

AMERICAN SAMOA

In writing: Department of Protection and Advocacy
Attn: Dr. L Tagoilelagi Executive Office Building
Pago Pago, American Samoa 96799
By phone: 684.633.2441
On the Internet: https://www.americansamoa.gov/office‑of‑protection‑advocacy

GUAM

In writing: Office of Attorney General 287 W O’Brien Dr.
Hagatna, Guam 96910
By phone: 671.475.3324
On the Internet: www.guamattorneygeneral.com

NORTHERN MARIANA ISLANDS

In writing: State Higher Education Agency, Northern Marianas College
POB 501250
Saipan MP 96950‑1250

Northern Mariana Islands Alternate Contact:
In writing: Office of Attorney General
Juan A Sablan Memorial Bldg.
Capital Hill,
Caller Box 10007, Saipan, MP 96950
By phone: 670.234.5498
On the Internet:http://gov.mp/

U.S. VIRGIN ISLANDS

In writing: Government of Licensing and Consumer Affairs
Attn: Consumer Affairs Golden Rock Shopping Center,
3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820
By phone: 340.713.2754
On the Internet: http://dlca.vi.gov/