The University encourages students to pursue written student complaints as close to the source of the issue as possible, such as through the department or school from which the issue arises or through specialized processes already in place to address the concern.
Institutional Complaint Processes
The Report It website describes various types of complaints and links to information on these specialized complaint processes, including policies, forms, and online reporting systems.
If a student is unsure about which office should receive the written student complaint, he or she may contact or submit an online reporting form to the Ombuds for Students.
State Complaint Process for Texas
If a student has exhausted available institutional appeal, complaint, or grievance processes, a complaint may be submitted to the Texas Higher Education Coordinating Board. More information may be found on the THECB website.
State Complaint Processes for Students in Online Programs
Baylor University has been approved by the State of Texas to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. This agreement allows students from 49 participating states to file complaints with the State of Texas where Baylor is based, rather than their own state of residence. More information may be found on the THECB website.
The only state that does not participate in SARA is California. If an online student from California has exhausted available institutional appeal, complaint, or grievance processes, a complaint may be submitted to the California Department of Consumer Affairs. More information may be found on the Department of Consumer Affairs website.
Accreditor Complaint Process
If a person wishes to file a complaint against Baylor through the university’s accrediting agency, SACSCOC, that agency’s complaint process and complaint form can be found here. The agency’s policy explains that its intent is to address significant, documented, alleged non-compliance with SACSCOC accreditation standards, policies, or procedures. Complainants are expected to have attempted to resolve the issue through the University’s complaint processes before filing a complaint with SACSCOC.
Contact information to your relevant home state agencies can be found in the list provided below:
North Carolina Department of Justice Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 Phone: 877-566-7226 or 919-716-6000 (En Español 919-716-0058)